FAQ's & Order Info

Click on the frequently asked questions below for further information

Who creates this art?

How do I buy on your website and what are the prices?

How much is shipping and how long will it take?

Can you send framed prints overseas?

What is your Satisfaction Guarantee?

Can I send to a PO Box?

Can I come to visit your shop to buy my art?

I want to add a note with my order, can I do that?

What forms of payment do you accept?

Is the art framed or unframed?

What size is the art and the framing?

I've got a discount code, how do I use it?

Can I return the art?

What is a Limited Edition art print?

More information about decals?

How can I contact you?

I'm a retailer, can I sell your art in my store?

What are your Terms of Service?

  

Who creates this art?

All of the art on this site is created by Glenn Jones. For more information about Glenn & Julia see our About Us page

How do I buy on your website and what are the prices?

Click the images or 'Shop' links in the navigation of our home page to browse the art products on this site. In most cases each individual product page has a drop down menu titled 'Click to Select Size' - hold your cursor down on that to reveal the sizing and framing options for that design. Once you've selected your preferred option the price will change accordingly and you can click the 'Add To Cart' button. When you're ready to complete your order, click the 'Checkout' link at the top of the page and follow the steps adding your address and payment information. Once you've completed your order you will be emailed confirmation.

How much is shipping and how long will it take?

New Zealand Shipping:
Shipping is a flat rate of $5 for art prints within NZ. Orders are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Printing is usually within one business day, and delivery times are approximately 4-7 business days - Rural deliveries can sometime take longer than standard postal addresses. If you need your order quickly, please contact us and we'll see what we can do to help. Note: Decal orders will be sent separately from print orders, Please allow 10 working days for decal delivery.

Australian Shipping:
Standard: 
Standard shipping to Australia is a flat rate of $10. Delivery time is approximately 10 business days.  This method is not trackable.
Courier: Tracked courier to Australia is a flat rate of $20. Delivery time is approximately 7 business days.
Note: unfortunately we are unable to ship framed prints outside of New Zealand

International Shipping :
Shipping to the rest of the world is a flat rate of $25. International orders are not tracked.  Delivery times are approximately 1-3 weeks.
Note: unfortunately we are unable to ship framed prints outside of New Zealand

Can you send framed prints overseas?

Unfortunately we can't. Although our framer carefully packages our art, the glass in the frame can be smashed on overseas journeys and nobody wants that happening. If a framed print is ordered for an overseas address we'll be in touch with the option of a full refund or refund of the frame cost and we can send the print by itself.

What is your Satisfaction Guarantee?

We want you to be happy! If you’ve changed your mind just let us know within 30 days of your order and we can offer you a refund or store credit (exclusive of any shipping costs). We’ll let you know details for you to organise your return. If you’d like to return your print, you are responsible for getting it back to us in perfect condition.

Please carefully repackage (like the packaging you received it in). We recommend using a tracked courier service to ensure it arrives back to us safely. Once we’ve received and inspected the art, we can organise a refund or store credit.

Can I send to a PO Box?

New Zealand orders are sent by courier so we require a physical address. If this is not possible please contact us and we'll do our best to help. Overseas orders are sent by post so they can be sent to a PO Box.

Can I come to visit your shop to buy my art?

We are an online store, we don't have a physical shop ourselves, but there are plenty of shops that do sell our art. Please contact us for information about our retailers in your area.

I want to add a note with my order, can I do that?

Yes, there is a message box at the bottom of the cart page, once you've added a product you can add a message there.

What forms of payment do you accept?

By default all prices are displayed in New Zealand Dollars (NZD). A dropdown menu of alternative currency options is located at top right of website. For comparison value of other currencies, use Google Currency Converter as a guide.

Cart payments can be made using these methods:

Credit Card - We accept Visa & Mastercard. Our credit card transactions are securely processed by Shopify Payments.
POLi - POLi allows New Zealand based customers to make a payment using money straight from your bank account.  POLi is free to use, doesn't require you to register, is safe and secure and best of all allows you to use your Internet Banking to make the purchase. learn more here: www.polipay.co.nz/
Bank Deposit - For this method, please follow payment instructions that will be visible on screen once you have placed your order. Payment is due before order will be processed. Note: If no payment is received within 7 days the order will be cancelled. 
Paypal - Payment using your Paypal account is available on request

Is the art framed or unframed?

You can select to buy your art unframed or framed using the dropdown menu on each product page (dropdown menu when clicked shown below)

What size is the art and framing?

Print Size information: (reverse dimensions for landscape prints)

Unframed Print Sizes
A5 = 148 x 210mm (image size = 120 x 178mm)
A4 = 210 x 297mm (image size = 165 x 257mm)
A3 = 297 x 420mm (image size = 233 x 363mm)
A2 = 420 x 594mm (image size = 514 x 340mm)
A1 = 594 x 841mm (image size = 481 x 713mm)
A0 = 841 x 1189mm (image size = 681 x 1009mm)

Overall Frame Sizes
A5 = 180 x 240mm
A4 = 260 x 350mm

A3 = 350 x 470mm
A2 = 470 x 640mm
A1 = 640 x 890mm

Framing Details
Note: The moulding used for the raw oak frame is a thinner than the black & white options (as shown in picture). Also, some of our retailers frame our prints themselves so the frames they use may vary from ours.


I've got a discount code, how do I use it?

When you're entering your details into the 'customer information' section of the checkout you will see an entry box on the righthand sidebar titled 'Gift card or Discount code' - enter your code there and hit 'Apply'.

Can I return the art?

Yes, see our Satisfaction Guarantee above

What is a Limited Edition print?

Most of Glenn's work is 'open edition' meaning there is no limit on how many times the work might be reproduced. Our small amount of 'limited edition' prints have a set number that can only ever be produced and each is individually signed and numbered by Glenn. The increased prices of the limited edition prints reflect the value of being a finite piece of art.

More information about decals?

Our range of wall decals are created in collaboration with decal experts 'Your Decal Shop'. Wall decals ordered on our website are produced and shipped to you in a tube directly from Your Decal Shop, but any queries regarding your order should be sent to us via email contact@glennjonesart.com

Information regarding application of your decal(s) will be included with your order.

PLEASE NOTE! These decals will not adhere to wash'n'wear painted surfaces.

How can I contact you?

You can use the email contact form on this site or call Julia on 021 277 0057

Postal Address
PO Box 78258, Grey Lynn 1245, Auckland 

Newsletter
Keep up to date with our latest news. Click the Newsletter Signup link in the sidebar to join our Glenn Jones Art Newsletter mailing list

I'm a retailer, can I sell your art in my store?

Please email us on wholesale@glennjonesart.com and tell us about your store. We'll reply as soon as possible

Wish List 
Our wish list feature lets you compile your favourite Glenn Jones Art products in to a wish list that you can share with friends and family. In order for this feature to work you must create an account using the account sign up in the sidebar navigation 

Terms Of Service

OVERVIEW

This website is operated by Glenn Jones Art New Zealand. Throughout the site, the terms “we”, “us” and “our” refer to Glenn Jones Art New Zealand. Glenn Jones Art New Zealand offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

RETURNS POLICY

We will meet our obligations under the Consumer Guarantees Act. If you change your mind you have 30 days to return your art. If you find our products do not arrive in perfect condition, please contact us immediately at orders@glennjonesart.com

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy as specified in our checkout.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Glenn Jones Art New Zealand, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Glenn Jones Art New Zealand and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 17 Cumberland Ave, Westmere Auckland Auckland NZ 1022.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@glennjonesart.com.

Size Guide
Paper sizes and over all framed sizes are shown in the diagram below.
For image size dimensions and more product information see our FAQ's and info page