How do I buy on your website and what are the prices? Click the images or 'shop' links in the navigation of our home page to browse the art and products on this site. Once you've selected your preferred product options (e.g. size, framing etc) the price will change accordingly and you can click the 'add to cart' button. When you're ready to complete your order, click the 'Cart' icon at the top of the website and follow the checkout process adding your address, shipping preference and payment information. Once you've completed your order you will be emailed confirmation.
What forms of payment do you accept? Credit Card, Laybuy, Afterpay and Bank Deposit - Choose from these options when in the checkout process.
How much is shipping and how long will it take? New Zealand Shipping: Shipping is free within NZ. Orders are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Printing is usually within one business day, and delivery times are approximately 4-7 business days - rural deliveries can sometime take longer than standard postal addresses. If you need your order quickly, please contact us and we'll see what we can do to help. Australian Shipping: Tracked courier shipping to Australia is a flat rate of $25. Estimated delivery time is approximately 1-2 weeks. Tracking information will be automatically sent with shipping confirmation email. International Shipping: Shipping to the rest of the world is $35 untracked and $55 for tracked courier. Delivery times are approximately 2-3 weeks but timings can fluctuate. See information below regarding additional fees that may be applied by destination country.
Please note: some countries (e.g United Kingdom) apply additional customs duty and taxes on goods coming into their country before the shipment is released to the recipient. This is not something we can control or pre-pay so it is not covered by your shipping cost on our website. That extra cost is payable by the recipient. Please refer to the customs or national mail website of your destination country for more information about custom duty and tax charges. Also, we are unable to ship framed prints outside of New Zealand.
I want to pick up my order, can I do that? Yes, you can pick up your order from Ponsonby in Auckland. Choose the 'pick up' shipping option when placing your order. We will email to let you know when it's ready to collect.
Can you send framed prints overseas? Unfortunately we can't. Although our framer carefully packages our art, the glass in the frame can be smashed on overseas journeys and nobody wants that happening. If a framed print is ordered for an overseas address we'll be in touch with the option of a full refund or refund of the frame cost and we can send the print by itself.
Can I return my order? We want you to be happy! If you’ve changed your mind just let us know within 30 days of your order and we can help organise a refund (exclusive of any shipping costs). We’ll let you know details for you to organise your return. If you’d like to return your print, you are responsible for getting it back to us in perfect condition. Please carefully repackage (like the packaging you received it in). We recommend using a tracked courier service to ensure it arrives back to us safely. Once we’ve received and inspected the art, we can organise a refund or store credit.
Can I send to a PO Box? New Zealand orders are sent by courier so we require a physical address. If this is not possible please contact us and we'll do our best to help. Overseas orders are sent by post so they can be sent to a PO Box.
Can I come to visit your shop to buy my art? We are an online store, we don't have a physical shop ourselves, but there are plenty of shops that do sell our art. Please contact us for information about our retailers in your area.