PLEASE NOTE: Some countries (e.g United Kingdom) apply additional customs duty and taxes on goods coming into their country before the shipment is released to the recipient. This is not something we can control or pre-pay so it is not covered by your shipping cost on our website. That extra cost is payable by the recipient. Please refer to the customs or national mail website of your destination country for more information about custom duty and tax charges.
New Zealand Shipping:
ATTENTION: Please allow for longer timings during high demand shopping occasions such as Sale time and the lead up to Christmas.
Shipping is free within NZ. Orders are sent using a signature required courier service so a delivery card should be left by the courier if you are not home. Unframed prints usually ship in approximately 1-3 days and framed prints 4-10 working days. A1 frame framed prints may take longer at this time
Australian Shipping:Tracked courier shipping to Australia is a flat rate of $25. Estimated delivery time is approximately 7-10 days. Tracking information will be automatically sent with shipping confirmation email.Note: unfortunately we are unable to ship framed prints outside of New Zealand
International Shipping :
International orders are not tracked. Delivery times are approximately 1-3 weeks. See information at the top of this section regarding additional fees that may be applied by destination country.
Note: unfortunately we are unable to ship framed prints outside of New Zealand
Click the images or 'Shop' links in the navigation of our home page to browse the art products on this site. In most cases each individual product page has a drop down menu titled 'Click to Select Size' - hold your cursor down on that to reveal the sizing and framing options for that design. Once you've selected your preferred option the price will change accordingly and you can click the 'Add To Cart' button. When you're ready to complete your order, click the 'Checkout' link at the top of the page and follow the steps adding your address and payment information. Once you've completed your order you will be emailed confirmation.
By default all prices are displayed in New Zealand Dollars (NZD). A dropdown menu of alternative currency options is located at top right of website.
Cart payments can be made using these methods:
Credit Card - We accept Visa & Mastercard. Our credit card transactions are securely processed by Shopify Payments.
LAYBUY - Allows you to pay by instalments. Visit www.laybuy.com/nz
Note: A Laybuy instalment price is shown under the product price on this website. If that instalment price does not change as you choose different variants refresh your page to update it.
POLi- Allows New Zealand based customers to make a payment using money straight from your bank account. POLi is free to use, doesn't require you to register, is safe and secure and best of all allows you to use your Internet Banking to make the purchase. learn more here: www.polipay.co.nz/
Bank Deposit - For this method, please follow payment instructions that will be visible on screen once you have placed your order. Payment is due before order will be processed. Note: If no payment is received within 7 days the order will be cancelled.
Paypal -Payment using your Paypal account is available on request.
Laybuy and Afterpay are independent services that can give you the facility to pay for your products in instalments. To learn more about and set up a Laybuy and/or Afterpay account visit their websites www.laybuy.com & www.afterpay.com
Yes, you can pick up your order from Ponsonby in Auckland. Choose the 'PICK UP' shipping option when placing your order. we will email (or text if you add your number in shipping details) to let you know when it's ready to collect.
Unfortunately we can't. Although our framer carefully packages our art, the glass in the frame can be smashed on overseas journeys and nobody wants that happening. If a framed print is ordered for an overseas address we'll be in touch with the option of a full refund or refund of the frame cost and we can send the print by itself.
Include a helpful and informative answer to the frequently asked question here.
We are an online store, we don't have a physical shop ourselves, but there are plenty of shops that do sell our art. Please contact us for information about our retailers in your area.
When you're entering your details into the 'customer information' section of the checkout you will see an entry box on the righthand sidebar titled 'Gift card or Discount code' - enter your code there and hit 'Apply'.
Yes, there is a message box at the bottom of the cart draw, you can add a message there by clicking on the cart icon at top right of this website.
See below for cut-off dates to aim for pre Christmas delivery*
International - 10th October
Australia - 30th October
New Zealand Framed - 10th December
New Zealand Unframed - 15th December
Auckland Pick Up - unframed orders available til Christmas Eve
* Note: this is guide, with Black Friday and increased Christmas sales delays may occur as we draw closer to Christmas.
Please contact us if you have any queries